Standard Bank the worst bank EVER!!!

At the start of Lockdown my personal loan account and vehicle was put on payment holiday. Now recently we sat for weeks trying to sort out my personal loan account because the bank suddenly decided my account was not on holiday and never was. But we had proof it was eventually someone helped but Standard Bank has not fixed my ITC record. Now a week after that they now done the same thing to my Vehicle and have now destroyed my ITC record. When we try calling the bank to fix there problem they created, the staff hang up on us not once but something like 15 times. Eventually got someone who would help, she did her part now sits with some manager since the start of this week and nothing is happening again.

They not fixing the problems and definitely have not fixed my ITC score...

To top it all off the bank even tried to pull money from my account and when they couldn't they gladly charge me the transaction fee for reversal. More than once I might add!

I just found out that now it shows on ITC I have not paid my account since February on both Personal and Vehicle.

I have ALWAYS had a ITC score of Close to 900 and now I am sitting at 604......!!! All because Standard Bank has no idea how to do business and how to look after clients I have been a client for more than 30 years.

I need someone with authority who can fix ALL of this immediately to call me back URGENTLY.

Single most disgusting thing EVER!!!