JO
Jennifer O

1 reviews | Active since Aug 2012

04 Aug 2023, 13:25

Standard Bank the worst bank ever ‼️‼️

0n the 30th of June 2023 I mistakenly deposited money to someone who no longer works for me’s account which is also a Standard Bank account . I immediately visited the Vangate branch on the 3rd of July 2023 with everything including proof of payment. The whole process was explained of recalling the payment and the R310 fee for the process was deducted from my bank account immediately .I visited the Parow branch to enquire after 20 day’s waiting for the feedback but I was told nothing has been logged on my account I should go back to the branch. I decided to call my banker to enquire but to my surprise she also told me nothing has been logged on my bank account. I gave her all the details to enquire for me but up until today 4th of August 2023 I had to write another email enquiring about the feedback on my recall request . I got a reply saying the person’s account is empty ,of which I am not surprised because they gave her plenty of time to use my money . I logged my query on the 3rd of July 2023 and only got the feedback on the 4th of August 2023 for a paid process which I was told it will take 7 to 10 days . I am very disappointed with the treatment I got it was very unprofessional and I feel it’s all a money making scheme.

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Replies (4)
Standard Bank
Standard Bank's reply04 Aug 2023, 13:40
Official
Hi Jennifer

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply11 Aug 2023, 15:21
Official
Hi Jennifer

Thank you for taking our call. We will follow up with the team and get back to you.

In the meantime, we will be closing the matter on our side as we advised telephonically but we will keep updating you.

Kindest regards, 
Standard Bank Hello Peter Team
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JO
Jennifer O's update14 Aug 2023, 19:03
Reviewer Update
Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***

I just received the above message ,no one called me . I do not understand what you mean by saying the matter has been resolved. How ?
Standard Bank
Standard Bank's reply15 Aug 2023, 08:07
Official
Dear Jennifer

We will follow up with our team and we will be in touch with further feedback.

We apologize for the inconvenience caused.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team
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