Standard Bank, The Worst Bank Ever.

I used cell phone banking to recharge my phone with R25 airtime twice as it never made it's way to my phone the first time round. My updates clicked to validate that the purchase had been successful but as I checked my cell phone balance, there was no airtime to be found hence I tried a second time to no success. So I lost R50 and still no airtime. Then I tried calling the bank for help and instead, I was refered to autoserve for assistance only for them (autoserve) to refer me back to the bank telling me that they don't deal with cell phone prepaid issues, so I had to call the bank again and I goT cut off because I was using someone else's phone and they had run out of airtime. Now I owe someone airtime and I still don't have my own airtime of which standard bank has billed me for this no existing airtime and the bank failed to help me solve this matter. WELL DONE STANDARD BANK!!!