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Donovan C

1 reviews | Active since Sept 2015

16 Jan 2025, 07:47

Standard bank the standard of failure

Still no response to personal account opened on October!

Business account still not resolved, went into bank with limited time I had and got a new card.... 30min in bank to get card and activate it.

Only to try and use it later that day... And it's not working...

0
Replies (5)
Standard Bank
Standard Bank's reply16 Jan 2025, 07:50
Official
Dear Donovan 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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DC
Donovan C's update16 Jan 2025, 08:00
Reviewer Update
Generic response to all problems.

That's the problem..... Waiting for a card from October last year.... Is insane
Standard Bank
Standard Bank's reply16 Jan 2025, 08:59
Official
Dear Donovan 

This matter has escalated to our Business Banking team.

Our team will contact you regarding the personal account.

Please be on the look out for our call.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply16 Jan 2025, 13:17
Official
Dear Donovan 

Our Personal Banking team tried calling you to no avail.

Kindly confirm a convenient time we may contact you.

Looking forward to your feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank
Standard Bank's reply17 Jan 2025, 12:51
Official
Dear Donovan 

Thank you for taking our call.

We have reached out to our Card Division team to assist us with the delivery of your card.

Please be on the look out for further communication from our team.

Our humble apologies for the inconvenience experienced.

Kind regards
Standard Bank Help Centre
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