AH
Adele H
1 reviews | Active since Jun 2016
22 Sept 2025, 07:38
Standard Bank the new Home Affairs frustration
I need to RICA my account. What is the most frustrating, they accepted money to go into the account and now keeping it until I RICA. Here is the thing. I've been to the branch 3 times. THE MOST FRUSTRATING bank in SA. two people at customer service and about 20 people waiting to be helped. I tried every hour to go but same story. One customer takes about 20 minutes with only 2 helping. I left and went shopping for 2 hours, when I walked past, the person I was sitting next to was still not even in front. This bank is worse than home affairs. Horrible customer service.
Helpful (0)
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Replies (2)
Standard Bank's replyOfficial
22 Sept 2025, 08:05Dear Adele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Sept 2025, 08:05
Official
Dear Adele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Sept 2025, 15:46Dear Adele
Our team tried reaching to you to no avail.
Please note that our Branch team has confirmed that this matter is being addressed and appointment has been arranged for you on Thursday.
Kindly let us know should you need any further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching to you to no avail.
Please note that our Branch team has confirmed that this matter is being addressed and appointment has been arranged for you on Thursday.
Kindly let us know should you need any further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2025, 15:46
Official
Dear Adele
Our team tried reaching to you to no avail.
Please note that our Branch team has confirmed that this matter is being addressed and appointment has been arranged for you on Thursday.
Kindly let us know should you need any further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried reaching to you to no avail.
Please note that our Branch team has confirmed that this matter is being addressed and appointment has been arranged for you on Thursday.
Kindly let us know should you need any further assistance.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***