LB
Lara B
1 reviews | Active since Mar 2009
27 Oct 2023, 22:03
Standard Bank - the most ***********, useless, non-client-friendly bank
Standard Bank is the most ***********, useless, unprofessional, non-client-friendly bank I have come across. Countless calls to the useless call Center, emails to multiple departments, the auto-promise that someone is sorting out my issue- and more than 48 hours later no one has bothered to call me to help me sort out & resolve the very important issue. And this is the 3rd reported issue in the last 2 weeks that has been ignored. I am disgusted!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
28 Oct 2023, 08:44Dear Lara
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Oct 2023, 08:44
Official
Dear Lara
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
LB
Lara B's updateReviewer Update
30 Oct 2023, 14:59Dear Standard Bank
Amazing how you are publically always "so sorry about the poor levels of service" - but you still have not had the decency to contact me telephonically re the issue - and it is now Monday almost 3pm.
Your arrogance is mind-blowing.
This shows clearly that you actually do not care a toss about your clients or about your unprofessional and abysmal levels of service.
If I was a Manager at Standard bank, I would hang my head in shame.
Sadly though, the rot seems to leech from the highest echelons down.
Even more disgusted!
Lara Bonetto
Amazing how you are publically always "so sorry about the poor levels of service" - but you still have not had the decency to contact me telephonically re the issue - and it is now Monday almost 3pm.
Your arrogance is mind-blowing.
This shows clearly that you actually do not care a toss about your clients or about your unprofessional and abysmal levels of service.
If I was a Manager at Standard bank, I would hang my head in shame.
Sadly though, the rot seems to leech from the highest echelons down.
Even more disgusted!
Lara Bonetto
LB
Lara B's update30 Oct 2023, 14:59
Reviewer Update
Dear Standard Bank
Amazing how you are publically always "so sorry about the poor levels of service" - but you still have not had the decency to contact me telephonically re the issue - and it is now Monday almost 3pm.
Your arrogance is mind-blowing.
This shows clearly that you actually do not care a toss about your clients or about your unprofessional and abysmal levels of service.
If I was a Manager at Standard bank, I would hang my head in shame.
Sadly though, the rot seems to leech from the highest echelons down.
Even more disgusted!
Lara Bonetto
Amazing how you are publically always "so sorry about the poor levels of service" - but you still have not had the decency to contact me telephonically re the issue - and it is now Monday almost 3pm.
Your arrogance is mind-blowing.
This shows clearly that you actually do not care a toss about your clients or about your unprofessional and abysmal levels of service.
If I was a Manager at Standard bank, I would hang my head in shame.
Sadly though, the rot seems to leech from the highest echelons down.
Even more disgusted!
Lara Bonetto
Standard Bank's replyOfficial
30 Oct 2023, 15:02Hi Lara
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Oct 2023, 15:02
Official
Hi Lara
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LB
Lara B's updateReviewer Update
30 Oct 2023, 15:19More empty apologies!
What have you been doing since your reply on 28 October?
Do you intend following up with me in this century - or when?
What have you been doing since your reply on 28 October?
Do you intend following up with me in this century - or when?
LB
Lara B's update30 Oct 2023, 15:19
Reviewer Update
More empty apologies!
What have you been doing since your reply on 28 October?
Do you intend following up with me in this century - or when?
What have you been doing since your reply on 28 October?
Do you intend following up with me in this century - or when?
Standard Bank's replyOfficial
30 Oct 2023, 17:22Hi Lara
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Oct 2023, 17:22
Official
Hi Lara
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
LB
Lara B's updateReviewer Update
31 Oct 2023, 15:47I can now report that not only is Standard Bank unprofessional & ***********, but they are, sadly, also a bunch of ****s! Despite all the promises, they have not contacted me to resolve the issue.
I guess the next step is to contact the Banking Ombudsman & report them there. Companies like this do not deserve to remain in business.
I guess the next step is to contact the Banking Ombudsman & report them there. Companies like this do not deserve to remain in business.
LB
Lara B's update31 Oct 2023, 15:47
Reviewer Update
I can now report that not only is Standard Bank unprofessional & ***********, but they are, sadly, also a bunch of ****s! Despite all the promises, they have not contacted me to resolve the issue.
I guess the next step is to contact the Banking Ombudsman & report them there. Companies like this do not deserve to remain in business.
I guess the next step is to contact the Banking Ombudsman & report them there. Companies like this do not deserve to remain in business.
Standard Bank's replyOfficial
31 Oct 2023, 15:59Dear Lara
We regret the delay in getting back to you
We will follow up with the consultant dealing with this matter.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
We regret the delay in getting back to you
We will follow up with the consultant dealing with this matter.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply31 Oct 2023, 15:59
Official
Dear Lara
We regret the delay in getting back to you
We will follow up with the consultant dealing with this matter.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
We regret the delay in getting back to you
We will follow up with the consultant dealing with this matter.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***