Standard Bank, the most *********** bank in SA

I believe Standard Bank to be the worst Bank in SA. On Tuesday I made an online payment for accommodation and received confirmation of my booking. About 2 hours later I received a cancelation email for my booking, so I quickly booked alternate accommodation and paid for it. About 2 or 3 hours later I checked my bank account and noticed both amounts had been taken off from account. I immediately called Standard Bank and was told to send an email to ***, will I immediately did explaining what happened. The person with whom I spoke told me it would take 24 yo 48 hours for the money to return to me. Well, well, 72 hours later the useless ppl at Standard Bank says I must fill in more forms and wait to process the reversal. I think Standard Bank is the worst Bank in the country. What is even worse is the fact that my wife has been with them for 30 years and constantly complained about the Bank, yet I still opened an account with this terrible bank. Jokes on me. I suggest ppl change account and bankdls