AJ
Anneline J

1 reviews | Active since Jun 2016

07 Jun 2016, 09:59

Standard bank the ***est bank

<p>I went to Northgate standard bank to change my debit order details and to close my account. A friendly consultant helped me, after two months I had to go into the branch as the call centre couldn't help, to double check the debit order details, only to find the wrong account number was entered, so much for the friendly consultant, do your job and stop making conversation.</p> <p>Standard bank didn't alert me when the debit order returned the first month, only after I discovered the problem on my own and went to Bryanston branch to fix it, then they started calling and sending messages. Why didn't you call me or send a message the first month? </p>

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Replies (3)
Standard Bank
Standard Bank's reply07 Jun 2016, 12:56
Official

Good day Anneline Jacobs

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply07 Jun 2016, 14:27
Official

Good day Anneline Jacobs

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply08 Jun 2016, 06:12
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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