Standard bank the Grove Mall

I have been struggling with Standard bank. I have been a loyal customers for years now. But I am now starting to feel like Standard bank is not worth my time. I have my business, personal, credit card and home loan at Standard bank. I tried to apply for an overdraft for my business account after a year. My banker Tebogo informed me that we will be able to apply. My Auditors did all the paperwork and it was send through to Tebogo. Then the email came through that she is on maternity leave. Then Gorret was assigned, but he is on sick leave. So almost a month later and follow up emails and phone call, where I spoke to Mpho on Saturday the 23 of Sept 2023, still NO FEEDBACK. Today Wednesday the 27th of Sept. I am currently sitting in Standard bank The Grove, holding on for 14 min on the phone at the help desk as per order from the branch manager, as I am typing my review. And while holding on playing the holding on song on speaker. No one has even tried to assist me. Please can I maybe get some service here