Standard Bank - The Grove A NO GO ZONE

Herewith I would like enquire about Standard Bank Student Loan Application and the process

My daughter qualified for a student loan period 2018, this year when we want re-apply for her 2nd year, we received the worst ever service from Standard Bank.

Firstly we tried to apply on-line, and could not go further than the first page, as the application mentioned please enter name and surname as per your ID Book. So we eventually went to a branch. On Saturday 19 January 2019, we went to Menlyn branch hopeful that one of the customer consultants will be able to assist us. They just informed us, that you cannot apply for a student loan in the branch you must apply on-line. We explained to them the problem we encountered on-line and actually showed them what happens. They were so kind as to hand us an application form.

We took the application forms home and filled it in. On Tuesday 22nd January 2019, we went to Lynnwoodridge branch. The customer consultant was very friendly and helped us to complete the application correctly. She also informed us, it will take 3 – 4 working days to get an answer from the Student Loan division.

Today 1 February 2019, we are still waiting for an answer with regards to our application. The College have a special discounted rate should you settle the full outstanding amount before or on 31st January 2019. I have phoned the student loan division on numerous occasions holding time 30 minutes just to be informed that, someone from the division will phone me back. As you record all phone calls please feel free to check all my calls to the division, my holding time and the conversations that took place. And the best part please leave your name and number and one of our consultants will call you back within 24 to 48 hours

In my personal opinion Standard Bank is rated as a World-wide bank, and this is the service you render to customers? No one, in South Africa can give me feedback on my Student loan application 9 working days later!!!????!!!!???? And this is what you call service!!!????!????!? In the meanwhile I stand a change of forfeiting my discounted amount from the college!? Due to Standard Banks poor service, I am going to held liable to pay the discounted amount?

Is this how you treat your customers?

On Saturday 9 February 2019 our student loan application was finalized. Promised that the funds would be transferred on Monday 11th February 2019. Monies were only transferred on Thursday 14th February due to the fact that the consultant was booked off sick and NOBODY in Standard Bank could do the transfer.

As I am the surety the debit order supposed to debit out of my bank account. On 1 March we received an sms that we are going to be penalized due to non-payment. After I invested the matter, the consultant loaded my daughter bank account no and NOT my bank account as per our contract. They rectified the debit order. Best part on 25 March 2019, debit order went off my account. Yesterday evening my daughter enquired why is there funds out of her bank account!? So the consultant never cancelled the debit order that was loaded on my daughters bank account no.

Our battle with Standard bank started on 19th Jan 2019 – ongoing!!!????!!!????

And that is what you call service?????!???!?!?!??!?!?!?!?!?