Standard bank the government facility

I am extremely disappointed in what standard bank has become now days. I called to report my card was ****** and I was kept holding for more than 4 minutes. Mind you that gives time for any ********** activities on my card to go through while waiting to be assisted. Why can’t I block my card in the app? And further more i was advise to go to the bank and ask for a temporary card the bank question are crazy long because of the reduced no. Of branches in town …luckily I got to one branch that did not have Aline but guess what it was closed for the day at 11 am on a payday weekend. Like ***. I am beyond disappointed and utterly disgusted at the service I’ve experienced with standard bank. I’m switching banks asap and this is after 2 decades of using this bank.