Standard Bank The Glen Mall. Horrible Service!!

Item: Standard Bank
Rating: 1
Author: Nontobeko M

Standard Bank The Glen Mall, Staff is *********** and the service is terrible. I have been waiting for more than an hour to be called for service. Queues are very long and keep growing. I am here to collect my cards for goodness sake.

I do not recommend banking with Standard Bank

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

09 Jan 2023, 13:00

Dear Nontobeko

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team has submitted an urgent escalation to the management team to look into this.

Please look out for a call.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply09 Jan 2023, 13:00

Official

Dear Nontobeko

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team has submitted an urgent escalation to the management team to look into this.

Please look out for a call.

Kindest regards,

Standard Bank Hello Peter Team

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Nontobeko M's updateReviewer Update

09 Jan 2023, 13:11

You better call me because this is frustrating.

Nontobeko M's update09 Jan 2023, 13:11

Reviewer Update

You better call me because this is frustrating.

Standard Bank's replyOfficial

09 Jan 2023, 13:15

Hello Nontobeko

The matter has been escalated the team will make contact with you.

We truly apologize for the experience.

Regards,

Standard Bank Hello Peter Team

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Standard Bank's reply09 Jan 2023, 13:15

Official

Hello Nontobeko

The matter has been escalated the team will make contact with you.

We truly apologize for the experience.

Regards,

Standard Bank Hello Peter Team

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