Standard Bank - the customer always gets *****ed over

Yesterday afternoon I was at an ATM outside standard bank’s Cornubia branch and my card was swallows by the machine after I logged in to draw out cash.

I went to the bank earlier today and paid my dues by waiting in an extremely long line.

This evening I see a transaction for a new card being deducted.

I did nothing wrong, it wasn’t my fault that the machine swolled my card yet I must pay for a replacement.

It’s ridiculous that the fee is so ridiculously expensive and the teller never even informed me that a fee will be charged otherwise I would have rather moved to another bank.

Clearly standard bank doesn’t actually care about its clients but rather charge for every single thing under the sun even when it’s due to no negligence on their part.

Well done for being a bank that robs its clients.