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Nancy A

1 reviews | Active since Dec 2020

03 Feb 2023, 14:35

Standard bank the best, excellence in banking👌🏽

Big ups to Standrad Bank SA on excellence in service. I am a private banking client and since joing this bank,they continue to wow me with their efficiency and customer service excellence. Their online and private banking service team never fail me. It is teamwork and collaboration of the highest level.From acknowledging emails,responding within a 24hr window, attending to call enquiries, checking in....Excellent. Whether they have an answer or not, you will always get a response. There is no run around being sent from pillar to post. Whoever responds takes it upon themselves to ensure they assist until finalization of the query. I don't have to follow up, they follow up with me. Even after the query is resolved, there's always a quality check on service delivery and customer satisfaction. Most of all, what I love about this bank they understand that each client is an individual and has unique individual needs. They don't treat me like a one size fits all. They have solutions tailor-made for each individual client needs.

Well done Standard bank and your teams, keep doing what you do. Private banking you are the best. You are putting most of your competitors to shame...all they care about is quantity and not quality and yet they can't even help you. Keep up the great work.

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2023, 14:44
Official
Hello Nancy Apolos

Thank you so much for your rating and your kind words. We have sent your compliment to the Online and Private Banking department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. 

Thank you for making us part of your family, and continue to bank with us. 
 
Kindest regards, 
Standard Bank Hello Peter Team 
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