STANDARD BANK THE BANK YOU CANNOT TRUST

<p>on the 14 november 2016 I bought an R30 telkom mobile airtime using standard bank mobile, the transection was sussesful but I didnt recieve my airtime. I then call custormer care and they said i should wait 24hours before i can complain which I did. when I called back after 24 hours they told me that they are escallating the matter and then gave me a service request no. ********** 184 and said it was due on the 24 november 2016. I called on the 24 to check what was going on and the said they are still busy with it and the will let me know before the end of business and i waited and waited till the 28 november 2016 I called (call referrence no. ********** 018) and the lady i spoke to said they will update me during the course of the day which they didnt and when I called the next day I spoke to Thabang (ref no. ********** 991) who also made a promise to get back to me before they closed which he didnt now I want to know what is going on because the due date for this was a week ago and nobody is saying anything to me or is this a way standard bank is saying they do not require my services anymore if so they should tell me i will be more then happy to move my services somewhere else.</p>