Standard Bank - the bank with attitude!

I have dealt with this bank for upward of 35 years and have found them to be increasingly un-cooperative, inflexible, deterministic and mindlessly bureaucratic. A simple action such as clearing a credit card for overseas travel gets a bureaucratic life of its own not to mention getting a simple increase in limit!! Paying for the privilege of a personal banker worked well until recently when, although paying for this service it was not provided only to be eventually allocated a banker with an attitude!!!!!