JE
JD E

1 reviews | Active since Jul 2011

23 Jul 2024, 19:36

Standard Bank – The bank where you need exceptional patience

Background: In June 2020, my dad passed away. He was 93 years of age. He was in the frail care section of an old age home. He had no movable or immovable assets, only some cash in the bank. He was a Standard Bank client his whole life and entrusted Standard Bank with his late estate.

Fast forward: It is 4 years later. The late estate is not yet finalised. Numerous calls, emails and even an email to the CEO of Standard Bank on 10 September 2023 did not make any difference. A am aware of other, more intricate late estates that were finalised within 18 months.

In the meantime, Standard Bank is charging bank costs as well as executor's fees against the late estate. They even requested consent (at a cost against the estate) to make use of an outside runner to courier documents between the bank and the Master of the High Court.

If you want your late estate to drag on for years, Standard Bank is the way to go.

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Replies (4)
Standard Bank
Standard Bank's reply24 Jul 2024, 07:01
Official
Hi JD

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 ***
JE
JD E's update24 Jul 2024, 20:22
Reviewer Update
Fortunately, I do not have any accounts with Standard Bank and can therefor not provide an account number.
Standard Bank
Standard Bank's reply25 Jul 2024, 07:09
Official
Hi JD

Please provide us with your father ID number.

  Kind Regards
 Standard Bank Hello Peter Team
 *** 
Standard Bank
Standard Bank's reply27 Jul 2024, 08:32
Official
Thank you JD, we will share this with our team and we will be in touch with further feedback.