Standard Bank - The Age of Disrespect

I have just gone through a telephonic authentication process whereby I was classified as unauthentic irrespective of the fact that all my answers were correct. My request to speak to a team leader was allowed. After ca. 10 min, I was diverted to the call centre number. I put the phone down. No return call. So much for professionalism. Welcome to the new age digital up total disrespect for a +20 year Standard Bank client. Indeed, like so many others hiding behind poor service and flawed technology. Indeed time to move on to a competitior. My patience at and end.