DC
Dayle C

1 reviews | Active since Mar 2009

19 Mar 2020, 13:38

Standard Bank that want you to for get you PIN so they can make more Money

I went is to get a PIN activated on my bank card, The purpose of a PIN is to use a number sequence that you as the user can remember. Now I went is and entered the PIN that I know I will remember and the computer tells me that is is too easy and will not accept it. I use the same PIN for everything and I don't give a lying **** what your procedures is I am the one that has to remember the PIN not you, If I want an easy PIN I should get it. If you don't want clients to use the PIN they want you should the provide the PIN. I don't care how you manage to do it but you will change the PIN to what I want it to be. You say it is to easy and not a safe one, ******* I now have to write down the PIN and store it with the card that is more unsafe that the PIN I request. Put a clause on the System that after three attempts with the code you want the system must bring up a pop up that states you want to enter a unsafe password/PIN if you proceed then standard bank does not have any liability on any transaction that is done with that PIN.

I don't care what you do But I want my password, not what you want to force me to use. I am the client and I expect you to conform to my needs.

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Replies (2)
Standard Bank
Standard Bank's reply20 Mar 2020, 11:20
Official
Hello Dayle 

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply01 Apr 2020, 17:33
Official
Dear Dayle

Kindly note this matter is closed, please refer to feedback on email sent to you.

Kind regards
 
Complaint Resolution Centre
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