Standard bank - ******* that are moving backwards.

All divisions of standard bank are useless. I contacted the generally banking today to get a debit order date on a personal loan. They cannot access my profile because my FICA documents cannot be found. What ever happened to the documents when they were submitted on the application, if the information is never updated. I cannot submit the information by email, I need to go into a Std Bank branch. After closing all the branches, now I need to find one and then stand in a queue for hours on end. The same app**** to my homeloan that I have with Std Bank, it was registered under the incorrect terms after taking out a further loan. Instead of keeping the original terms, they changed it back to 20 years. Std Bank are *******, robbing innocent people. They definitely not moving forward but rather 500 years backwards.