STANDARD BANK - THANKS FOR NOT RESPONDING FOR ALMOST A MONTH

On 30.04.2020 Standard bank sent out an email stating that they acknowledge the cash flow shortage due to Covid 9 and that the information we have provided to them was insufficient and therefore they can not assist with debt relief for this period of time.

After numerous amounts of phone calls and emails being sent up and down we still to date have not heard a word from them, rather funny because their emails subjects sates "We care" which is this case is very untrue.

We have responded to them asking what additional information they would require as we sent them our statement and seeing that we are one of their clients they should be in the possession of all our details, not true?

All the annexures were attached to the original email sent and resent on 3 other occasions and as I mentioned NOT A WORD FROM THEM.

I re sent the email to *** as requested once again this morning... What else should one do to get proper assistance from your bank?

Or is that to much to ask?