Standard Bank terrible terrible services

I have paid up my Vehicle finance. I paid it up last week Monday, then on Friday another payment was debited from my cheque account, thus I am due for a refund back to my cheque account. I have been asking ITUMELENG MOLOI (vehicle finance division) every day from Monday when my refund will be done, with no satisfaction or any correspondence from her. Regarding the fact that I am a prestige customer, with all of my finances handled by standard bank, this is horrible service.

It is the second time in 2 weeks that I had to complain about standard bank's service. I will definitely be moving my banking profile to FNB or ABSA. I have never seen a financial institution that has no regard for service excellence like standard bank has.