WR
Wesley R
1 reviews | Active since Jan 2018
31 Aug 2020, 12:03
Standard Bank terrible service delivery
It has been over a month since I contacted Standard Bank to get my Tax Certificate corrected after they completed it incorrectly resulting in problems with SARS. I keep getting told that the Technical Team is busy with it. Last week it was meant to be finalised; however, I still wait. I am appalled by their lack of service.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Aug 2020, 16:54Dear Wesley Rolfe
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Aug 2020, 16:54
Official
Dear Wesley Rolfe
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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WR
Wesley R's updateReviewer Update
31 Aug 2020, 16:58I have been hearing that for over a month. My tax return should have been completed at the beginning of month and the funds already reflecting in my account. Alas I am waiting only to keep get Told: it’s a matter of urgency. Yet there is nothing to show from it. So please actually prove it.
WR
Wesley R's update31 Aug 2020, 16:58
Reviewer Update
I have been hearing that for over a month. My tax return should have been completed at the beginning of month and the funds already reflecting in my account. Alas I am waiting only to keep get Told: it’s a matter of urgency. Yet there is nothing to show from it. So please actually prove it.
Standard Bank's replyOfficial
16 Sept 2020, 11:30Dear Wesley Rolfe
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Sept 2020, 11:30
Official
Dear Wesley Rolfe
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***