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Zinobia H

1 reviews | Active since Jul 2025

18 Jul 2025, 12:44

Standard bank terrible service

Terrible experience. I’ve tried to get through to RETENTIONS department all morning. I have been on hold for extremely lengthy periods and been cut off. How is it possible to get anything sorted if NO ONE answers. All I want I to change my bank right now and I’ve been a loyal customer since 2011!!!!!

0
Replies (5)
Standard Bank
Standard Bank's reply18 Jul 2025, 12:49
Official
Dear Zinobia H,

We are truly saddened to hear about your experience. 

We understand how frustrating this must be for you, and we take these matters very seriously. 

Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.

Kindest regards,
Standard Bank Hello Peter Team
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ZH
Zinobia H's update18 Jul 2025, 13:02
Reviewer Update
Here’s hoping.
Currently holding for 46mi
ZH
Zinobia H's update18 Jul 2025, 13:03
Reviewer Update
Finally JIM from Standard Bank RETENTIONS answered and then put me on hold AGAIN and put me through to CREDIT CARD CLOSURE!!!!

Currently back on hold for RETENTIONS
Standard Bank
Standard Bank's reply18 Jul 2025, 14:41
Official
Thank you for bringing this issue to our attention. 

We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 Jul 2025, 07:49
Official
We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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