Standard bank- Terrible service and *****sters

Standard bank is the worst to bank with. Money was transacted from my account without knowledge. No OTP or even a message from the bank was sent. When I queried it they said it could be shein or Spotify which is nonsense because I have not made any purchases from there, let alone for R868! They are just making excuses. I asked for further information about the transaction but they could not even provide that. I opened up a ***** case on the 11/02/2025 and to this day I have gotten no feedback despite the countless emails and calls. They said it would take 7-9 working days. The service is absolutely terrible. I can never get through on their lines, that's because there's so many people going through these ***** cases. I really don't recommend banking with them. Don't waste your time and money! The safety and privacy is useless because how is this possible when I don't even save my card details for online purchases? They even blocked my card anf said they would issue me with a new card and get it delivered. They failed to do that and i had to go all the way to a branch just to get a card which was a big inconvenience. Big *****sters