Standard bank terrible service and neglect

Before the lockdown started the company I work for informed me that I will not get a salary as the company will be closed during the lockdown. I arranged with Standard bank bank for payment holidays on my Homeloan, revolving loan and credit card and telephonically they approved my request. This was done on the 30th of March 2020. I was sure this was done as on my banking app the above accounts were frozen and put to a zero showing that everything was done as per our discussion. Since then the debit orders have tried to go off continuously causing my cheque account to go into an arrears (all the banking charges). Also my loan and credit card account has gone so far in an arrears that Standard bank has given me over to their attorneys. This all after I did make the necessary arrangements. When I call Standard bank they tell me that on the system it shows that my account have payment holidays on them, but then the debit order deparment says that it was not arranged and thats why it is in an arrears. The attorneys call me almost everyday threatening me with bad credit and so on even after I tell them I have made arrangements and that Standard bank themselves is the problem as their system is not doing what it is supposed to. Needles to say my accounts are just going more into an arrears and the attorneys just keep calling and Standard bank client services keep on putting me through to a different deparment who then blame the other department. I have been banking with Standard bank for almost 15 years now and my accounts have always been up to date , but this bank is just useless lately and it is like no one kows what they are doing and they just dont care.