Standard Bank Terrible Service

Absolute worst service, rather stay away!

I sold my car through a dealership financed with Standard Bank vehicle and Asset Finance. The car was settled by the dealership with funds reflecting with Standard Bank on the 28th October within the settlement letter being valid. 5 working days later Standard Bank still has not settled my account and has run a debit order on the account, the worst part the debit order amount is still on the old amount before interest rates were cut. After countless time on the phone with Vehicle and Assets Finance Standard bank I am no closer to someone helping and no indication when they will do something as simple as close and account for which they received all monies and even more.

Then the terrible process of trying to get a refund for a debit order that was run on the account when it was not suppose to go off.

What is the point wasting service fees and interest on a bank that offers no service to their client. So disappointing as a private banking client banking with them from 2019. I will certainly close all my accounts and go to bank that still values delivering a service.