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Ashil R
1 reviews | Active since Dec 2019
29 Nov 2023, 23:48
Standard bank terrible service
This is the second time my account is blocked. Standard bank service is terrible. I am with standard bank for the past 3 years now and this is what they do with their clients who bank with them. The first time someone made a payment into my account and i had to put myself in inconvenience to go and get an affidavit etc and wait over 30 days for them to resolve the issue. Today once again they put a block on my account this is not on. I banked with capitec for years as well as fnb not a day i was left stranded with me not having access to my funds. I cannot get an off to go to the branch or get an affidavit again. If my account isnt resolved by tomorrow im closing the account. I have had enough of standard bank now
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
30 Nov 2023, 07:06Dear Ashil
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Nov 2023, 07:06
Official
Dear Ashil
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
30 Nov 2023, 08:32Kindly please assist as soon as possible as i need my funds urgently like today. This cannot be happening everytime
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Ashil R's update30 Nov 2023, 08:32
Reviewer Update
Kindly please assist as soon as possible as i need my funds urgently like today. This cannot be happening everytime
Standard Bank's replyOfficial
30 Nov 2023, 08:57Dear Ashil
Your matter has been assigned to our agent who will reach out shortly.
Your matter has been assigned to our agent who will reach out shortly.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Nov 2023, 08:57
Official
Dear Ashil
Your matter has been assigned to our agent who will reach out shortly.
Your matter has been assigned to our agent who will reach out shortly.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
30 Nov 2023, 09:31Havent received a call as yet
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Ashil R's update30 Nov 2023, 09:31
Reviewer Update
Havent received a call as yet
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Ashil R's updateReviewer Update
30 Nov 2023, 09:39Okay they can contact me on the same number now. Im awaiting the call
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Ashil R's update30 Nov 2023, 09:39
Reviewer Update
Okay they can contact me on the same number now. Im awaiting the call
Standard Bank's replyOfficial
30 Nov 2023, 09:41Standard Bank's reply30 Nov 2023, 09:41
Official
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Ashil R's updateReviewer Update
30 Nov 2023, 12:50I was told it has been escalated and someone will contact me nobody have contacted me as yet and i need access to my funds today. Please assist. My account was blocked because of me transfering funds from my capitec account to my standard bank account. Thats both my accounts. I dont understand this. Please sort it out
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Ashil R's update30 Nov 2023, 12:50
Reviewer Update
I was told it has been escalated and someone will contact me nobody have contacted me as yet and i need access to my funds today. Please assist. My account was blocked because of me transfering funds from my capitec account to my standard bank account. Thats both my accounts. I dont understand this. Please sort it out
Standard Bank's replyOfficial
30 Nov 2023, 12:55Hello Ashil
According to our records our agents have contact you and escalated this matter to our ***** department. We will request our risk team to go through the recording to better understand your response.
In the interim kindly note that we are awaiting feedback from our stakeholder and will contact you with feedback.
Regards
Standard Bank Hello Peter Team
According to our records our agents have contact you and escalated this matter to our ***** department. We will request our risk team to go through the recording to better understand your response.
In the interim kindly note that we are awaiting feedback from our stakeholder and will contact you with feedback.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply30 Nov 2023, 12:55
Official
Hello Ashil
According to our records our agents have contact you and escalated this matter to our ***** department. We will request our risk team to go through the recording to better understand your response.
In the interim kindly note that we are awaiting feedback from our stakeholder and will contact you with feedback.
Regards
Standard Bank Hello Peter Team
According to our records our agents have contact you and escalated this matter to our ***** department. We will request our risk team to go through the recording to better understand your response.
In the interim kindly note that we are awaiting feedback from our stakeholder and will contact you with feedback.
Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
30 Nov 2023, 14:42Hi Ashil
We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply30 Nov 2023, 14:42
Official
Hi Ashil
We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
30 Nov 2023, 14:58Okay im waiting
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Ashil R's update30 Nov 2023, 14:58
Reviewer Update
Okay im waiting
Standard Bank's replyOfficial
30 Nov 2023, 15:08Hi Ashil
We have flagged this with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Nov 2023, 15:08
Official
Hi Ashil
We have flagged this with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
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Ashil R's updateReviewer Update
30 Nov 2023, 16:17The day is already coming to an end and still my matter have not been resolved. I still cannot access my funds. So you tell me how am i supposed to do things ? How can you guys expect us people to bank with you guys when we need our funds, things like this happen?? This doesnt seem like good customer service because clearly 24 hours have passed and i still cannot access my funds. I think everyone should know about standard bank and how they operate. This is not customers satisfaction. When we miss our payment on our card standardbank calls us 10 times. Now when us customers have an issue we must wait. This is not on at all
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Ashil R's update30 Nov 2023, 16:17
Reviewer Update
The day is already coming to an end and still my matter have not been resolved. I still cannot access my funds. So you tell me how am i supposed to do things ? How can you guys expect us people to bank with you guys when we need our funds, things like this happen?? This doesnt seem like good customer service because clearly 24 hours have passed and i still cannot access my funds. I think everyone should know about standard bank and how they operate. This is not customers satisfaction. When we miss our payment on our card standardbank calls us 10 times. Now when us customers have an issue we must wait. This is not on at all
Standard Bank's replyOfficial
30 Nov 2023, 16:26Good day Ashil
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Nov 2023, 16:26
Official
Good day Ashil
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Ashil R's updateReviewer Update
01 Dec 2023, 06:44I am still waiting as my account is still blocked and i have no access to my funds
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Ashil R's update01 Dec 2023, 06:44
Reviewer Update
I am still waiting as my account is still blocked and i have no access to my funds
Standard Bank's replyOfficial
01 Dec 2023, 07:16Dear Ashil
Our team has received feedback from the ***** team, our agent will contact you to advise further.
Please be on the look out for a call from our team.
Our team has received feedback from the ***** team, our agent will contact you to advise further.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Dec 2023, 07:16
Official
Dear Ashil
Our team has received feedback from the ***** team, our agent will contact you to advise further.
Please be on the look out for a call from our team.
Our team has received feedback from the ***** team, our agent will contact you to advise further.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
01 Dec 2023, 11:39This is absolute bull**** nobody have contacted me up until now and my account is still damn blocked
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Ashil R's update01 Dec 2023, 11:39
Reviewer Update
This is absolute bull**** nobody have contacted me up until now and my account is still damn blocked
Standard Bank's replyOfficial
01 Dec 2023, 11:42Hi Ashil
We deeply regret any inconvenience this has caused.
We'll investigate further and get back to you.
Kindest regards,
We deeply regret any inconvenience this has caused.
We'll investigate further and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Dec 2023, 11:42
Official
Hi Ashil
We deeply regret any inconvenience this has caused.
We'll investigate further and get back to you.
Kindest regards,
We deeply regret any inconvenience this has caused.
We'll investigate further and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
01 Dec 2023, 15:51Once again the day is almost over and still nobody have contacted me or unblocked my account!
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Ashil R's update01 Dec 2023, 15:51
Reviewer Update
Once again the day is almost over and still nobody have contacted me or unblocked my account!
Standard Bank's replyOfficial
01 Dec 2023, 16:16Good day Ashil
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2023, 16:16
Official
Good day Ashil
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***