Standard Bank terrible service

<p>My young son had R500 left in his saving account.</p> <p>They asked for Fica 4 times. Every time, they say it's not recorded.</p> <p>Then they closed the account and the money disappeared.</p> <p>They have opened 3 accounts to "transfer" the money into and each time it does not appear and then they close the account again.</p> <p>I have been told no less than 10 times "I promise I will sort it out and get back to you"</p> <p>Never once have I heard back. The manager has been the last few visits with no better service.</p> <p> I have lost several hours as well as phone calls and driving to the branch.</p> <p>By now it has cost me more than the R500</p>