Standard bank terrible experience

Reference Number PPB***

20 January 2026 I could not transfer an international payment into my cheque account I assumed it was just a technical issue. Tried again on 22nd , I the. Contacted the sender who clarified that the issue was not with them but the receiving bank (std bank) Contacted std bank was transferred to inbound payments dept where I was on hold for 40 minutes. I then called the call center again to let them know there was no answer where the agent told him that there was no response because that number does not work , he apologized for the previous agent. This agent said I should contact the foreign department or use the WhatsApp chatbot. I tried the chatbot which really is useless application. I sent an email only to find it was incorrect. On 29 January I then visited the Durban Albert Street branch for assistance, the consultant did not explain anything he just asked the lady at front desk to make a certain call and he left, didnt explain who or why will be called.when front desk dialed a number she handed the phone to me where I spoke a someone who I explained my problem, this person said I should contact forex by email or ask the branch to give me an address to branch that has forex dept of all the people I have communicated with till now all appear to be clueless about what I am talking about and advised me to try using an account from another bank. I then went home tried to do the transfer again the issue was the same so I tried using my savings account instead and the transaction went through immediately. I then drafted a detailed email with screenshot attached to forex. I received an automated email acknowledging receipt of email, but no one has ever responded to my problem. Yesterday I sent a follow-up email and no one has responded. How am I to resolve this issue if everyone is either clueless or not willing to assist. I need answers and a solution.