Standard Bank - Terrible experience.

I have been trying to open up three trust accounts with Standard Bank for over six weeks. There is no communication, no sense of urgency and no accountability to customer requests or needs. I have copied business baking in on emails and there is no escalation. The person assisting me never replies to emails and has been calling me but using the wrong number after successfully calling me on my number a few times. This delay has caused me to miss my SARS filing deadline which I have also communicated to the person assisting me. Standard Bank seems to pride themselves on customer service and supporting of businesses. This is an absolute misrepresentation.