1 reviews | Active since Nov 2013
Standard Bank - terrible experience
I am utterly disgusted with the service I received from a standard bank consultant Lebogang Mabena. My pay date is the 25th of every month, there were debit orders which were requested a day before my pay day, which were allowed to go through and then a R131 fee per a transaction was charged for letting these go through. Why were these transactions accepted by Standard bank. Further to that there were transactions for R10.99 and R94.97 which were approved at the time that the card was swiped, however an additional 2 x R131 honoring fees were charged on these transactions. Further to this an additional debit was requested which they then returned unpaid and charged and additional R146.00 failed debit order fee. Lebogang above and her team leader Caswall Vaughan refused to take head of how atrocious this is and advised that there is no way to help and her words exactly were "this is how its going to be". As a client of standard bank for the last 8-9 years this is the first time that I have received service of this caliber and this bode well for your organization, as for some of us unlike others these fees that were taken is a lot of money. this will cause other debit orders to fail and additional fees charged again and will leave my account in a negative standing at which point standard bank will call and ask we when am I going to sort out the overdrawn amount on my account. This is day light *******, and I would appreciate someone who understands my frustration at this to please assist.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
