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Ashil R
1 reviews | Active since Dec 2019
23 Aug 2023, 13:39
Standard bank Terrible customer service
My account was blocked 2 weeks ago due to someone who purchased a product from me but refused to make full payment when I called them and asked for my balance they blocked me and called standard bank stating I'm harassing them. I have already sent an affidavit to standard bank and all the necessary documents. It's been 2 weeks now and on going everyday I call them they keep telling me an investigator will be in contact with me within 48 hours but nobody contacts me I really need my funds from my account because I'm unemployed and they keep giving me false Hope's of my account being unblocked. This keeps on going on daily.. its really sad that these people in the bank dont really care about their customers and I've been a client of standard bank for the past 5 years..
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
23 Aug 2023, 13:46Dear Ashil
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Aug 2023, 13:46
Official
Dear Ashil
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
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Ashil R's updateReviewer Update
23 Aug 2023, 13:53Kindly contact me urgently
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Ashil R's update23 Aug 2023, 13:53
Reviewer Update
Kindly contact me urgently
Standard Bank's replyOfficial
23 Aug 2023, 13:57Hello Ashil
We have noted your request. Our team will revert back to you.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
We have noted your request. Our team will revert back to you.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Aug 2023, 13:57
Official
Hello Ashil
We have noted your request. Our team will revert back to you.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
We have noted your request. Our team will revert back to you.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Ashil R's updateReviewer Update
24 Aug 2023, 11:12I still havent gotten no reply from anyone no investigators or any contact person. Ive contacted standard bank once again this morning they claiming once again they escalating the matter which is absolutely useless because they stated i must wait another 24-48 hours business days so when are they going to contact me now as its the weekend approaching. Guys who are with standard bank i hope youll all reconsider and change your bank. Standard bank customer service is terrible especially when we have investments and savings with this bank. We really cant trust this bank with our money
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Ashil R's update24 Aug 2023, 11:12
Reviewer Update
I still havent gotten no reply from anyone no investigators or any contact person. Ive contacted standard bank once again this morning they claiming once again they escalating the matter which is absolutely useless because they stated i must wait another 24-48 hours business days so when are they going to contact me now as its the weekend approaching. Guys who are with standard bank i hope youll all reconsider and change your bank. Standard bank customer service is terrible especially when we have investments and savings with this bank. We really cant trust this bank with our money
Standard Bank's replyOfficial
24 Aug 2023, 11:29Good Day Ashli
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Aug 2023, 11:29
Official
Good Day Ashli
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Aug 2023, 10:10Good day Ashil
Kindly be advised that our team has made attempts to contact you with no success.
Please advise when we may get in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our team has made attempts to contact you with no success.
Please advise when we may get in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 10:10
Official
Good day Ashil
Kindly be advised that our team has made attempts to contact you with no success.
Please advise when we may get in touch.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our team has made attempts to contact you with no success.
Please advise when we may get in touch.
Kind Regards
Standard Bank Hello Peter Team
***
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Ashil R's updateReviewer Update
25 Aug 2023, 11:26Your team can contact me anytime on ***
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Ashil R's update25 Aug 2023, 11:26
Reviewer Update
Your team can contact me anytime on ***
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Ashil R's updateReviewer Update
25 Aug 2023, 11:29Thank you my account is unblocked
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Ashil R's update25 Aug 2023, 11:29
Reviewer Update
Thank you my account is unblocked
Standard Bank's replyOfficial
25 Aug 2023, 11:49Dear Ashil,
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 11:49
Official
Dear Ashil,
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***