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Sne S

1 reviews | Active since Nov 2020

23 Nov 2020, 10:02

Standard Bank Terrible Client Service

The worst experience ever. Great client service is clearly not part of standard banks culture. I have never in my life been this frustrated and inconvenienced in my life. I’ve laid complaint after complaint and still nothing. I have called the call center every day (Multiple times a day)since last week Wednesday and still haven’t received help or proper feed back, I just keep getting transferred within the departments and being made to hold on the lines while agents “escalate “ matters. I get promised to get called back and nothing. Wow, I’m very disappointed to say the very least.

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Replies (1)
Standard Bank
Standard Bank's reply23 Nov 2020, 15:29
Official
Dear Sne Sne

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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