Standard bank TERRIBLE CALL CENTRE PERSONEL!

So about a week ago I got an sms from standard bank advertising a life policy.So I had them call me, At first I spoke to a lovely lady that did the quote for me,they were supposed to call me back at 1pm as I can only really talk when on lunch.They did NOT call me back,only after ive returned to work.Fine.They kept on phoning for more info and STILL couldnt give me a quote amount per month, also still fine..Then a man phoned me, he was so rude and kept saying I had artheritus,I told him that I dont have arthoritus and he then got rude and said that he did NOT say that I had arthritus.When he JUST said it!Ive never in my life had such poor service ,they have the rudest call centre ever!So I just left it and will get a quote from another bank or service!They should not have people in the call centre who cant speak to people and are inadiquite to do theyre jobs!