STANDARD BANK TELLERS SLEEPING ON THE JOB

I am a business owner and I deposited cash for one of my suppliers on the 31/07/2019 at the Standard Bank, Barongwa branch in Rustenburg. I never put a 0 in front of the account number, the money was received and processed by the teller. On the 05/08/2019 my account at my supplier was put on hold because the payment was not received. SO WHERE IS MY MONEY? I tried numerous times to contact the bank which does not have a direct number, you have to go through a call centre which keeps you on hold for 45 minutes and then nobody at the branch answers the phone. This is extremely unprofessional and highly irritating. How does the teller receive the deposit without checking that that details are correct and how does a bank operate when you can have a phone ring for 45 minutes with not one person answering it. ?????????????????????????????????????????????????????????????????????????? So, how do I go about finding my lost money???? STANDARD BANK HEAD OFFICE NEEDS TO SORT THESE ISSUES OUT WITH SOME SPEED. How many other branches are operating at this poor level of service