AH
Aubrey H
1 reviews | Active since Jun 2018
08 Dec 2020, 12:43
Standard Bank Telephonic service - rated 1 for worst service
Standard Bank Telephonic Service - rated 1 for worst telephonic service received. Spent over 30 min on the phone in total, spoke to 5 people, and eventually hung up when I got transferred for the 6th time
No one I spoke to was able to provide any relevant information to my query and even though it was a credit card query, got transferred to home loans
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Dec 2020, 16:22Hello Aubrey Harding
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply08 Dec 2020, 16:22
Official
Hello Aubrey Harding
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AH
Aubrey H's updateReviewer Update
09 Dec 2020, 19:05Good day,
Received a phone call advising me the matter has been resolved, was told that the FICA department had made an error and had not updated the system accordingly....and yet, issue still not resolved, so either incompetence's, or blatantly lying
Received a phone call advising me the matter has been resolved, was told that the FICA department had made an error and had not updated the system accordingly....and yet, issue still not resolved, so either incompetence's, or blatantly lying
AH
Aubrey H's update09 Dec 2020, 19:05
Reviewer Update
Good day,
Received a phone call advising me the matter has been resolved, was told that the FICA department had made an error and had not updated the system accordingly....and yet, issue still not resolved, so either incompetence's, or blatantly lying
Received a phone call advising me the matter has been resolved, was told that the FICA department had made an error and had not updated the system accordingly....and yet, issue still not resolved, so either incompetence's, or blatantly lying
Standard Bank's replyOfficial
24 Dec 2020, 09:31Good day Aubrey,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply24 Dec 2020, 09:31
Official
Good day Aubrey,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre