STANDARD BANK TELEPHONE BANKING AT ITS LEVEL WORSE

The Standard Bank telephone banking is appalling to a level that cannot put into words. Wait for 22minutes for the consultant to get manager to approve a reversal of an unknown debit only to be put back into the queue like an absolute fool then hold for 10mins for them to cut me off. I call back and again have to hold AGAIN for over 10mins "due to high volumes of calls" only to go through the same motion then to be told I failed the security questions ***. What has happened to Standard Bank? Standard bank you should should revise your bank charges based on customer service - at least then we will get our money worth - we would pay ZERO fees. And sad part - the reversal never got done so all that I accomplished was a headache!