K
Kenneth
1 reviews | Active since Sept 2022
17 Dec 2023, 19:09
Standard Bank - technologically constrained.
Imagine, I received a transfer from a Standard Bank Account into my Standard Bank Account, on Friday 15th December 2023. Is this not supposed to be an immediate payment? But trust me, today is 17th December 2023 and the funds have not cleared yet (i see funds but not available). Keep or open an account with Standard Bank at own risk - one day one will be stuck in the middle of nowhere and you receive help from another Standard Bank customer - trust me, you will wait for 72hrs (3 days) to get these funds. As for me, my family and a couple of friends, we are leaving STANDARD BANK!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
17 Dec 2023, 21:59Good day Kenneth
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Dec 2023, 21:59
Official
Good day Kenneth
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
K
Kenneth's updateReviewer Update
18 Dec 2023, 06:50This is just one generic and popular response to every complaint against Standard Bank. Am sure even if someone says "Hi" this is the response they get back. It is a system-generated response showing the Bank is not even in touch with customer reality. Standard Bank is failing its customers, and no normal person will keep an account with Standard Bank with this kind of service. No wonder why people call it an "old people bank". Extremely behind technology advancements!
K
Kenneth's update18 Dec 2023, 06:50
Reviewer Update
This is just one generic and popular response to every complaint against Standard Bank. Am sure even if someone says "Hi" this is the response they get back. It is a system-generated response showing the Bank is not even in touch with customer reality. Standard Bank is failing its customers, and no normal person will keep an account with Standard Bank with this kind of service. No wonder why people call it an "old people bank". Extremely behind technology advancements!
K
Kenneth's updateReviewer Update
18 Dec 2023, 06:52How dare I wait 72 hours to get a transfer from a Standard Bank customer to my Standard Bank account? Fellow family, what you do with this information might help you make current and future decisions.
K
Kenneth's update18 Dec 2023, 06:52
Reviewer Update
How dare I wait 72 hours to get a transfer from a Standard Bank customer to my Standard Bank account? Fellow family, what you do with this information might help you make current and future decisions.
Standard Bank's replyOfficial
18 Dec 2023, 07:10Good Morning Kenneth
We have referred your matter to our Core Banking services and a consultant will reach out to you.
Regards
Standard Bank Hello Peter Team
***
We have referred your matter to our Core Banking services and a consultant will reach out to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 07:10
Official
Good Morning Kenneth
We have referred your matter to our Core Banking services and a consultant will reach out to you.
Regards
Standard Bank Hello Peter Team
***
We have referred your matter to our Core Banking services and a consultant will reach out to you.
Regards
Standard Bank Hello Peter Team
***
K
Kenneth's updateReviewer Update
18 Dec 2023, 07:26We are tired of hearing about a consultant getting in touch; but do they?
K
Kenneth's update18 Dec 2023, 07:26
Reviewer Update
We are tired of hearing about a consultant getting in touch; but do they?
Standard Bank's replyOfficial
18 Dec 2023, 07:39Good day Kenneth
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2023, 07:39
Official
Good day Kenneth
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
K
Kenneth's updateReviewer Update
16 Dec 2024, 18:50STANDARD BANK IS JUST ONE OF A 🗑 🚮 BANKS. WHOEVER IS READING THIS PLEASE DO NOT OPEN ACCOUNTS WITH THEM OR RATHER SHIFT BANKS BECAUSE YOU'LL BE DISAPPOINTED. THANK ME LATER. TELL OTHERS AND POTENTIAL CUSTOMERS
K
Kenneth's update16 Dec 2024, 18:50
Reviewer Update
STANDARD BANK IS JUST ONE OF A 🗑 🚮 BANKS. WHOEVER IS READING THIS PLEASE DO NOT OPEN ACCOUNTS WITH THEM OR RATHER SHIFT BANKS BECAUSE YOU'LL BE DISAPPOINTED. THANK ME LATER. TELL OTHERS AND POTENTIAL CUSTOMERS
Standard Bank's replyOfficial
23 Dec 2024, 17:55Dear Kenneth
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Dec 2024, 17:55
Official
Dear Kenneth
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Regards
Standard Bank Hello Peter Team
***