SN
Shelley Naudé

1 reviews | Active since Sept 2021

02 Dec 2021, 07:33

Standard Bank "Technical Error" caused debit orders to bounce and affect credit rating

I did an inter account transfer on my Standard Bank mobile app yesterday (01/12/2021). After completing the application, I received a "Technical Error" message on my screen. The money was debited to my savings account but not credited to my current account. I contacted Standard Bank who advised me they were experiencing technical errors and it would be rectified. Today I checked my account and the funds have still not credited. Two of my debit orders have bounced and a third due to come off today will bounce too. This means that I have to contact all three companies to re-debit my account (once the funds finally clear in my account); I will be charged debit order reversal charges, and my credit score/rating will be affected.

Very unhappy!

0
Replies (1)
Standard Bank
Standard Bank's reply02 Dec 2021, 09:49
Official
Dear  Shelley N 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support. 
 
Kind regards

Complaint Resolution Centre
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