1 reviews | Active since Feb 2017
Standard Bank Team Leaders fails to assist
<p>I have queried my credit listing with standard bank of an account that was to be closed and updated in 2014 which standard bank failed to inform Experian the credit bureau, i have then disputed it with Bukelwa from goodwood mid jan and was told it will be sorted by 1st Feb. I checked my credit report and it was still not sorted i then queried it several time at the branch in Woodstock team leader Ridhaa whom which i emailed the two several occassions for feedback and still awaiting. This is now 2 weeks that im waiting for feedback. I am basically financially stopped from applying for finance for anything because standard bank failed to send through an instruction in 2014. This is the very reason i moved to another bank because of the non shilon service and several queued requests pending from standard bank.</p> <p>I am awaiting for someone to contact me after this review I hope.</p> <p> </p> <p>Thanks,</p>
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Complaint Resolution Centre
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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I have sent through required information and received an email stating that my query will be resolved by 15th Feb, upon contacfing Experian credit listings... Standard Bank has never contacted or disputed my account to date ( called them on 14th) so just how will i be sorted oit and stop being taken for a ride and someone actually see to my account?
This is goijg on with giving me a run around for 2months now.
Wasting my airtime and petrol trying to resolve a matter that should have been cleared from my name in 2014 already?
I have sent through required information and received an email stating that my query will be resolved by 15th Feb, upon contacfing Experian credit listings... Standard Bank has never contacted or disputed my account to date ( called them on 14th) so just how will i be sorted oit and stop being taken for a ride and someone actually see to my account?
This is goijg on with giving me a run around for 2months now.
Wasting my airtime and petrol trying to resolve a matter that should have been cleared from my name in 2014 already?
So with Standard bank contacting me on the 15th Feb and still not being able to sort out my matter then transferred this query to the fourth different department only to be told i need to wait another 48hours for someone to contact me.
So guess what its almost 50hours and noone has contacted me waited on the phone for 1w mintues for someone to answer just to be notified for R55 airtime is depleted. Once again a waste of airtime and noone giving a sh... from standard bank to call me back let alone sorting out my issue!
If this is what you call client service please i beg you bank with another bank, they are pathetic... going into 3months whereby i emailed, visited the branches several times and called put allost R350 aortime in total.
Im just waiting now for someone to provide ceedback before im posting on other social media platforms!
So with Standard bank contacting me on the 15th Feb and still not being able to sort out my matter then transferred this query to the fourth different department only to be told i need to wait another 48hours for someone to contact me.
So guess what its almost 50hours and noone has contacted me waited on the phone for 1w mintues for someone to answer just to be notified for R55 airtime is depleted. Once again a waste of airtime and noone giving a sh... from standard bank to call me back let alone sorting out my issue!
If this is what you call client service please i beg you bank with another bank, they are pathetic... going into 3months whereby i emailed, visited the branches several times and called put allost R350 aortime in total.
Im just waiting now for someone to provide ceedback before im posting on other social media platforms!