1 reviews | Active since Feb 2025
Standard bank ***** team
Morning guys I'm seeking desperately for any help concerning my ***** case with standard bank , 2 weeks ago I did write on this platform , please bare in mind I had to provide evidence of emails and phone calls to standard bank on the matter of credit card money ****** , the same day on 4 February 2025 that the banker phoned me at 12-15 the money was ****** , I immediately called into customer and was told that its a ***** case standard bank has taken one month to investigate with my evidence provided and the outcome standard bank is now giving apparently there was a transaction on 4th February whilst on the call with banker , I've told the ***** unit numerous times even on email I got an otp stating " credit card limit increase " 1 accept , 2 decline
Standard insist I had a transaction notification of R50 000 which never happened at all , I've stated my cased over and over with emails and evidence
Yesterday 6 March the female from ***** unit phones me stating that the emails where *****ulently sent to me , how does then standard bank not take accountability in refunding me my money after telling me emails from standard bank was ***** , as a client first time application how will I ever know if the email is *****ulent as this banker was communicated via calls and emails , and still this morning the 7th of Mach I get a call stating because of an otp I never got money can't be refunded
So who is really being protected me as a client who was *****ed or the real culprits, why hasn't the money being traced , why isn't all calls investigated from standard bank why is there no proof of the transaction sent to me of R50 000 , please note I'm asking for any legal help as I have all evidence, standard bank admits on call to me it was ***** and goes on to say because of an transaction I never got they can't refund me , I'm pleading for anyone to please assist me legally, I'm highly stressed out , my doctor has put me on medication due to the stress , how does a bank take one month to investigate with my evidence and still not refund me after admitted its ***** , please guys I'm in desperate help as I'm a single mom going through a divorce this is last thing I need to addedd stress in my life
PLEASE HELP !!!!!
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
She says I was *****ed then go on to say because I accepted a traction that I never did I am responsible, no intelligence is needed to see how vain the reason is to return the money back to me , it's over one month now since the ***** happened, I send emails and I call every 3 days without any feedback and then told I'm accountable, standard bank please answer this question the lady admits a *****ster from standard bank did my credit ,stole the money out and then how can she say I'm accountable yet I never was on app when the money was ****** ...why isn't the money being tracked , why isn't the files or profiles investigated , I only got an otp stating credit card limit increase, I've state3d my truth since 4th February and standard bank isn't doing anything about this case
What about the trauma you guys as an institute causing me that I now can't trust a banker in standard bank
I expect an answer and the money refunded back to me within 72hrs , I've provided evidence, after investigation told it was a *****ster then says I'm accountable....how the heck am I accountable, I'm not so stupid to accept a transaction not even being logged into my app , standard bank needs to take accountability
The investigator has a nerve to tell me the outcome won't change when I'm asking proof of the transactions, the money was ****** 4th February why isn't that call available for investigation, so it means standard bank lies when they say calls are recorded
Please this money is owed me and I expect an outcome in the next 72hrs .... you people at standard bank took one month to investigate with my evidence, what a load of hogwash
There's alot of rights , laws concerning this matter and standard bank needs to take accountability and return my money
She says I was *****ed then go on to say because I accepted a traction that I never did I am responsible, no intelligence is needed to see how vain the reason is to return the money back to me , it's over one month now since the ***** happened, I send emails and I call every 3 days without any feedback and then told I'm accountable, standard bank please answer this question the lady admits a *****ster from standard bank did my credit ,stole the money out and then how can she say I'm accountable yet I never was on app when the money was ****** ...why isn't the money being tracked , why isn't the files or profiles investigated , I only got an otp stating credit card limit increase, I've state3d my truth since 4th February and standard bank isn't doing anything about this case
What about the trauma you guys as an institute causing me that I now can't trust a banker in standard bank
I expect an answer and the money refunded back to me within 72hrs , I've provided evidence, after investigation told it was a *****ster then says I'm accountable....how the heck am I accountable, I'm not so stupid to accept a transaction not even being logged into my app , standard bank needs to take accountability
The investigator has a nerve to tell me the outcome won't change when I'm asking proof of the transactions, the money was ****** 4th February why isn't that call available for investigation, so it means standard bank lies when they say calls are recorded
Please this money is owed me and I expect an outcome in the next 72hrs .... you people at standard bank took one month to investigate with my evidence, what a load of hogwash
There's alot of rights , laws concerning this matter and standard bank needs to take accountability and return my money
Thank you for writing back to us.
We will share this information with the consultant dealing this matter.
Kindly be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will share this information with the consultant dealing this matter.
Kindly be on the look out for our feedback.
Kindest regards,
Standard Bank Hello Peter Team
***