STANDARD BANK-TAX CERTIFICATES

I have been a SBSA client since the mid-1980s and must state upfront that I have in the past acknowledged excellence displayed by SBSA staff in writing, including via Hello Peter. Unfortunately the great service has been completely lacking when it comes to receiving tax certificates. The problems I have encountered date back over many years. My complaints have however not been taken seriously by SBSA. I have thus been forced to take up the cudgels every year, resulting in great frustration, waste of time on my part and often in missing SARS deadlines. The much heralded internet banking facility, touted as a one-stop banking portal, has been of little use. The latest certificates available are stated as those pertaining to the 2013 tax year! Over the years have been receiving certificates from all my other investment companies automatically. But not SBSA (my bankers over a period of nearly 40 years). I have been left to request and cajole before any action had been taken. The problem however is that SBSA seems loathe to engage with its clients via email, either changing the email addresses available to its clients or, alternatively, not clearly reflecting addresses for differing problems encountered by its clients. My problems in regard to the 2023 tax year, mirror those I had experienced in the past: With the certificates not being available on my internet banking portal, I emailed a request on 21/7/23 to two different SBSA addresses, I found on the internet: "***." as well as "***." In this mail I disclosed my full personal details as well as those of my investments with SBSA. Not having received any responses, I was then forced to find an email address whereby one can forward "complaints" : the latter address on 3 August 23. To date I have not been honoured with a response, let alone a plain acknowledgment of my mail. These continuous failings on SBSA's part, have not only resulted in my patience having worn extremely thin, but also undermined my trust in my bankers will, commitment and ability to serve my best interests. A mere apology will not do. For me to positively wanting to continue banking with SBSA, I must insist, as a minimum response, that I be advised of what steps SBSA intends taking as a permanent solution to ensure that I receive the tax certificates timeously I am presently in Germany and it is best to contact me via my email address PS I am required to show my cell no below. My phone with my SA Vodacom No ***) was recently ****** on a German train. I shall only be able to obtain a new simcard after my return to SA end of September 23. Since my present German No exceeds 10 digits, I am forced to reflect my SA number which, as I have explained, is presently non-functional