SM
Stacey M

1 reviews | Active since Nov 2019

20 Nov 2019, 15:15

Standard Bank Tap & Go feature

I called Standard Bank to disable the Tap & Go feature as I feel it is not safe especially after seeing a video on YouTube that they can tab while your card is in your wallet without you noticing. Standard Bank says they cannot disable Tap & Go only and they is nothing they can do on their side as the cards are made by Master Card and not them. All I wanted is to use my card the normal way and insert a pin before a transaction. what happens if someone stills my card? How do I ensure that my hard-worked money is safe if I cannot decide if I want the feature or not? I am really unhappy

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Replies (1)
Standard Bank
Standard Bank's reply21 Nov 2019, 04:56
Official
Hello  Stacey, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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