LvO
Lize-Marie van Onselen

1 reviews | Active since Jun 2016

21 Jul 2016, 10:30

Standard Bank taking your own money!

<p>I personally have 2 contract saves accounts with Standard bank, I also opened contracts saves for my children for 20years. </p> <p>I want my own accounts to pay out earlier because I need the money urgently, last year the penalty fee was R200 and now suddenly R400 per account! This is *******! I went through my contract and no where is amounts stated only that there will be a penalty fee, how can that penalty went up double in one year without notifying the customers! This mean the bank just TAKE almost R1000 of MY money just to get my own money I have saved up! I do get it that it is a contract save CONTRACT, but to pay a penalty of R400 is ridiculous - you are robbing your own customers!</p>

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Replies (4)
Standard Bank
Standard Bank's reply21 Jul 2016, 11:58
Official

Good day Lize-Marie van Onselen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jul 2016, 13:08
Official

Dear Lize-Marie van Onselen

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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LvO
Lize-Marie van Onselen's update26 Jul 2016, 15:51
Reviewer Update

When will I receive a solution to this matter?

LvO
Lize-Marie van Onselen's update01 Aug 2016, 08:13
Reviewer Update

Have not received ANY correspondence on this matter.