Standard bank 'taking your banking nowhere slowly'

<p>Last September I app**** for substitution and also a readvance on my bond. The bank didnt capture the re-advance but only captured the substitution. After being shoved from pillar to post I approached the bank on Tuesday and resubmitted my income and expenditure report and I was told it would be captured same day. I was also promised a phone call and nothing happend. Called again on Wednesday and again the Sales Rep dealing with my application promised to call back but never did. I called back again on Thursday at 15h00 and the same sales rep promised to call to confirm it my application was captured, he promised that he'd call before 15h30 when his shift end but no call. Only at 15h45 after I had called the bank was my application captured. Clearly this application isnt of any value to Standard bank. If they treat customers like this how do they take my banking forward in line with their motto. I have been a loyal customer for over 6 years and never defaulted but I'm treated like trash and **** to.</p>