Standard Bank taking unauthorized debit orders off my FNB account

Item: Standard Bank
Rating: 1
Author: Rudi D

On 30th June 2022 I had a debit order deducted from my account with the ref "Stan Exec S/C Charge" for an amount of R 171.00

I have seen there are a number of reports just like this..I have never been a customer of Standard Bank in my entire life - how you did you get my authorization for this Debit order?? Now I have received a confirmation advising me that this debit order has been successfully set up??

I demand a full refund and for this debit order to be stopped immediately.

Trying to get though to the contact centre is proving to be impossible.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

04 Jul 2022, 11:56

Hi Rudi

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply04 Jul 2022, 11:56

Official

Hi Rudi

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Rudi D's updateReviewer Update

04 Jul 2022, 12:05

Thank you,

I shall await communication from your team.

Rudi D's update04 Jul 2022, 12:05

Reviewer Update

Thank you,

I shall await communication from your team.

Standard Bank's replyOfficial

04 Jul 2022, 12:13

Hi Rudi

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
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Standard Bank's reply04 Jul 2022, 12:13

Official

Hi Rudi

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Standard Bank Help Centre
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