Standard Bank - Taking no precautionary measures to protect their customers against COVID-19

Good day

I contacted Standard Bank call centre today to get a settlement amount for my Revolving and personal loan and asked for account numbers in order to settle these accounts.

My husband also has a Revolving loan which he would like to settle and close.

I was advised that there is absolutely no way that I can settle my accounts and close them via telephone and that I have to go into a branch to do this. Meaning that myself and my husband would have to visit a branch with our kids.

This is the only bank/ FSP that I have ever dealt with that requires a person to visit a branch to do this - and this while we are dealing with a PANDEMIC and are advised to not leave our homes unnecessarily with our kids who are on a 4 week school holiday.

Surely Standard Bank could put some policies in place in a time like this?

We can lend the money via telephone or internet but we can not pay the bank back their money and close accounts without going to the bank in person?

This is absolutely poor service and I would like to please request that you rectify this matter urgently as I am accumilating interest on these accounts daily and I refuse to put my family at risk of getting this virus.

Your Urgent response in this matter would be highly appreciated.

Thank you