JM
Janine M

1 reviews | Active since Jan 2013

25 Mar 2015, 12:12

Standard Bank Taking My Money

To increase my bond from 825k with an additional 200k Standard Bank decided to charge me 10.75% interest compared to my current 9.25% - ludicrous. I cancelled the additional amount and will be looking for a more ethical bank as Standard Bank doesn't know the meaning of ethics. Then when I go back into my bond I see that my funds that I had, 6091 I only received 3500 back then two days later 1900 & some change & so on & so fourth .. how is it possible that funds can just be put into my account as and when you wish - appalling. Today my debit order came off my cheque acc for the bond & instead of my usual 6999 debit, these idiots have taken 8542 off - WHY!!!!! WHAT GIVES YOU THE RIGHT TO TAKE MORE THEN WHAT YOU SHOULD. You are an absolute horror of a company and I do not want to be associated with the lack of ethics that you have portrayed. I want the funds that you have decided to take out of my account back before the end of today .. I want you to pay the lawyers fees for the work that they did on my bond extension that YOU - THE ********* OF BANKING - decided to charge me an additional 1.50% .. hopefully the doors of this bank will be closed before this year ends

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Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2015, 07:44
Official
Hello chuchmort1e,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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