CW
Charles W

1 reviews | Active since Apr 2020

04 Apr 2020, 12:05

Standard Bank - Taking Faster, Simpler ways, Bettering themselves

We all know, if you owe the bank money and you are an hour late they will call you non stop, every hour on the hour. You take money that is not yours, you gain interest to enrich your establishment at the cost of others, and due to the fact that not all of us can afford advocates, I will make it my personal mission to let every one know how you took from me in times that was unexpected, I will not call a call center that poor soul will have to go for therapy, I will not visit your branch as I will be locked up for serious crime. BUT I will spread the word. That I PROMISE.

The only words that should be here should look like this: !#*$ Standard Bank ^*%@ and much much more that would have followed. Long story as short as possible. I WAS a customer for 29 years, and made the best move ever last year October as an ongoing problem could not be fix and that after my fourth visit (wasting my time) to the branch was the final straw. Your "trained" staff could not fix my cellphone notification, and how many times do you want me to update my details if you can't update your system. Up yours Standard Bank I am done, walked across the road and opened my personal and a new business account at another bank. The end book closed, yeah right so i thought until yesterday. 1 - This little idiotic so called "Elite Current Account" bit me at times never expected, after I personally closed that account in your branch. How thick headed can a establishment be. 2 - Much needed funds was paid by my customer into this account by mistake, customer did his part to try and stop the payment via his bank, and his bank informed him that it is an active account they could not stop the payment, little did I know it was never closed. 3 - Six months accumulated fees took the food out of my house, accumulated fees made my stress levels rise, accumulated fees took a portion of my rent, accumulated fees made it hell due to me being a sole provider of a sole business owner, that can't generate income at the moment. 4 - So called "Elite Current Account" that has no overdraft facility as per your website, charges are there, Excess Interest fees are there, Debit Reversal fees are there, Account in Excess fees are there, Ucount Monthly fees are there, Fixed Monthly account fees are there, Unnecessary vat charges are there. Excess Interest R 143.93 Ucount and Fixed Monthly Fee R 909.00 ** Ucount account whereas to date never received the card** Debit reversal R 1635.00 (Bank Fees Only) Account In Excess R 345.00 Vat Paid R 355.45 All this on a closed account?? NOT ONE, BUT ONE PHONE CALL FROM THE BANK, NOT ONE EMAIL. NOTHING WHATSOEVER. Simpler, Better, Faster I ask myself A - Simply take your money B - To better themselves C - Faster ruining our lives

Why not on your website? I checked you don't answer the blogs!!!

Stay safe my fellow South Africans,

0
Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2020, 11:33
Official
Hello Charles Williams

Thank you posting your comments. 

We looking into your matter and feedback will be as soon as possible. 

Kind regards
Complaint Resolution Centre
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*** (fax)
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CW
Charles W's update09 Apr 2020, 10:36
Reviewer Update
The 9th of April 2020, received a silly automated reply from Standard Bank. They will look into it. Looking into what? Any person that can read and anyone that can count until 10 can see what is going on, the account never closed, money ****** from the account over a period of time and me the individual, suffering at home with no food, a hungry family that is soon without a home.
Wake Up!
Standard Bank
Standard Bank's reply15 Apr 2020, 15:51
Official
Dear Charles

Please note this matter is closed, you may refer to feedback sent to you on email.

Kind regards
Complaint Resolution Centre
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********** (fax)
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